Refund policy

Returns & Refunds Policy — Digital Products

All sales of digital stickers, posters, and eBooks are final. Because our products are delivered instantly as downloadable digital files, we do not accept returns or issue refunds except in the limited circumstances described below.

Eligible exceptions

We will consider a refund or replacement only in the following limited cases:

  • The downloaded file is corrupted or unreadable.
  • You received a different product than the one you ordered.
  • A duplicate charge or clear processing error occurred.
  • Where required by applicable local consumer-protection law.

How to report a problem

Report any issue within 14 days of purchase by emailing helpbmpuniverse@gmail.com (include your order number and a clear description). Attach screenshots or error messages when applicable.

Required steps before a refund

To be eligible for a refund or replacement you must:

  • Provide the order number and description of the issue.
  • Attempt basic troubleshooting steps we may request (we will provide simple instructions or an alternate file format).
  • Allow us to re-send the corrected file or provide an alternative format. We will make reasonable efforts to resolve the issue before issuing any refund.


Remedies and outcomes

  • First remedy: re-delivery of corrected files, a replacement file, or an alternative format at no extra charge.
  • If a corrected delivery or replacement cannot resolve the problem, we may, at our discretion, issue a partial refund (commonly up to 50%) or a full refund.
  • For verified duplicate charges or processing errors, we will issue a full refund.
  • All refunds, when granted, will be processed to the original payment method and may take 5–10 business days to appear, depending on your bank or
    payment provider.


Timeframes

Acknowledgement: We will acknowledge all valid requests within 48 hours of receipt.

Resolution: We aim to resolve all valid requests within 7–14 business days after acknowledgement.

Abuse prevention and download controls

  • To protect against abuse and accidental sharing:
  • Download activity is logged (timestamp and download attempts).
  • Download links may expire and are limited in the number of times they can be used.
  • We may deny refunds for accounts or orders that show patterns of misuse or fraud.


Notices at point of sale

By completing a purchase you confirm that you have read and agree that:

  • Digital purchases are final and non-returnable except as set out in this policy or where required by law.
  • You understand we will attempt to remedy corrupted or incorrect files before any refund is issued.

Legal & jurisdictional notice

This policy is intended to apply worldwide. However, it does not override mandatory consumer rights or refund obligations under local laws in your jurisdiction. Where local consumer-protection laws grant greater rights than this policy provides, those laws will apply.

Recordkeeping

We retain records of purchase, downloads, communications, and remediation attempts to validate eligibility for refunds.